Store
Paid a few minutes ago and the order is not delivered. I do not see a key or download. The card was charged.
Is delivery instant, or is there a delay? What do I send to Support if it still does not show?
7 Replies
- breeding_box
Delivery is instant for me every time. Check your account page and the email you used at checkout - the key usually shows there first.
- palworldhack_staff Staff ✓ Solution
Delivery is instant after checkout. If the payment cleared but you do not see access, do not re-pay - open a Support ticket with your order ID and we will release it fast.
- sanctuary OP
Found the confirmation email but no key in it yet. Card was definitely charged.
- palworldhack_staff Staff
Send that order ID via Support. Sometimes a payment sits pending on the processor side and we push it manually within a short window.
- tower_clear
Happened to me once on a card. Support sorted it in about 20 minutes. Do not buy again, just ticket it.
- sanctuary OP
Ticketed with the order ID and they released access. All good now, thanks.
- breeding_box
Glad it sorted. Keep that order ID saved for any future support stuff.
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